Sales Process

 Mastodon Mulchers are available for purchase direct to client through our factory account program.  It starts with a simple phone call where you will be put in touch with one of our experienced product specialist.  We want to know about your application and are happy to listen to every detail to ensure that you get the equipment that will do the job. Our clients buy with confidence knowing that every level of their purchase is backed years of land clearing and forestry experience. When we make a product recommendation we take in every factor, and provide honest, transparent advice that that allows us to earn our client's trust.  Should you decide purchase you will be given a personalized account that allow single point of contact access to:

  • Training

  • Parts

  • Service

  • Tech Support

  • Warranty

 

Call today and experience the Mastodon difference (405) 542-3520  

Mastodon Mulchers are proudly manufactured in-house at our facility in Oklahoma This gives our clients the clear advantage of centralized distribution providing the fastest shipment and delivery of units, parts, and support in the industry  

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In the unlikely event of large component failure, all Mastodon Mulchers ship on a steel warranty and service transport pallet, the customer simply bolts the mulcher to the pallet and the unit is picked up at the customer location and shipped back to the factory.  Repairs require a maximum of 5 working days to complete.  The repaired unit is then shipped from the factory the same day the repair is completed insuring minimal downtime.

Service Process

The Best Warranty In The Industry

All Mastodon mulchers come with an industry leading no hassle 2-year driveline warranty guaranteeing full coverage from defects in material or workmanship and a lifetime frame warranty. The Mastodon warranty process is the fastest and easiest in the industry.

 

 

 

 

 

 

 

How it works:

The warranty will be automatically registered at the time of purchase; there is no need to fill out any paperwork. In the event of failure, the customer will be asked to identify part failure and email Andrew@doughertymfg.com or text pictures to      (405) 929 9307. Mastodon mulchers are deigned to be serviced and repaired by the owner/operator with simple tools and minimal technical knowledge. Customers are encouraged to work on and be familiar with basic repairs to insure maximum up time. Units repaired by the end user will not void or effect warranty coverage. In cases of part failures that can be fixed by the customer (such as small part failures) The part will be sent next day air direct to the customer location. Mastodon tech support is on stand-by with install guidance via phone, zoom, or facetime.

What’s Covered:

Interior hoses

Bearings

Motor

Frame

Interior electrical 

What’s Not Covered:

Exterior hoses

Teeth

Runners

Exterior electrical 

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FACTORY INFORMATION

 

A division of

Dougherty Forestry Mfg.

     211 W Canyon Run 

Hinton, OK 73047

   

      Phone (405) 542-3520     

 

Hours of Operation:

   Monday-Friday 8am-5pm

   Saturday by Appointment

 

Contact Us